The Vendors

Here we give you a basic overview of what is available in the way of CRM software. For more details on each vendor, visit their individual pages.




 Sales Cloud

Salesforce was named America’s most innovative company in America by Forbes in 2012. They offer a comprehensive cloud CRM system complete with mobile accessibility.

Sales force offer a FREE TRIAL. Sign up for yours here.

Want to see the CRM in action? Watch the video here.

Click here to visit their website and find out more.


Zoho Office Suite

Zoho was founded in India and now has offices all over the world with its head office in California. They have produced a number of software programs including their CRM system.

Look how well zoho worked for this fitness studio. Click here to watch the video.

Zoho offer a 15 day FREE TRIAL. Try it out today.

Click here to visit their website and find out more.

Microsoft Dynamics CRM

This system is developed by Microsoft and therefore integrates well with other Microsoft programs. It is accessible via your browser or as a plug in to outlook as well as on a range of mobile devices.

Watch Microsoft Dynamics being put to work. Click here for the video.

Find out if Dynamics is right for you. Start their FREE trial today.

Click here to visit their website and find out more.


NetSuite CRM+

NetSuite is a California-based country that offers a cloud CRM system that works alongside their ERP, Ecommerce and PSA systems to create an integrated and coordinated business approach.

NetSuite allows you to take a personalised product tour. Click here to sign up.

What can NetSuite do for you? Learn more through customer testimonials. 

Click here to visit their website and find out more.



Really Simple CRM

Really Simple Systems is a company headquartered in the UK with an office in Sydney. Their CRM is a cloud based system and free for up to 2 users and 100 contacts!

Sign up for FREE today and see how Really Simple CRM works for you.

Have a look at this tutorial to familiarise yourself with the Really Simple CRM system.

Click here to visit their website and find out more.


Epicor CRM

Epicor is an American company with offices all over the world including one in Sydney, Australia. They offer a multifaceted CRM along with mobile CRM software.

Have a look at Epicor CRM with this demo video.

Read more about the system here.

Click here to visit their website and find out more.


UXC Eclipse

A reseller of Microsoft Dynamics ERP and CRM. Located all over the world and Australia, they will help you implement the Microsoft Dynamic CRM system seamlessly.

Watch some of UXC Eclipse's 'Deep Dive Demos' here!

UXC Exclipse offers a huge range of free downloads. Click here to have a look.

Click here to visit their website and find out more.

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Date posted: 2014-12-18 | Comments(0)

Mobile CRM

Mobile CRM allows employees – such as sales representatives, service staff, and support teams – to access customer data and interact with clients while they’re on the road. Mobile CRM solutions work on mobile phones, Blackberrys, iPhones, iPads and Notebook PCs.

Key Features of Mobile CRM

Some of the key capabilities of mobile CRM software solutions include:

Device Support

Mobile CRM solutions enable fast and convenient data access through virtually any handheld device and Web-enabled notebooks.

End-to-end View

With a mobile CRM solution, sales reps and field support staff can access data contained in the customer relationship management systems. To provide a complete customer view other systems such as finance or distribution systems may also need to be accessed.

Complete Contact Management

A mobile CRM software package provides end-to-end management of all clients, prospects, and other contacts. Additionally, users can efficiently organise related opportunities, meetings, calls, and other activities, for comprehensive contact history tracking.

Always Up To Date

During the course of remote meetings and discussions, events occur that need to be shared with other departments within the organisation. A customer may have a technical problem during a meeting – this can be communicated instantly to support. Mobile CRM solutions can instantly action these issues or document for further action.

Calendar and Schedule Management

Travelling staff are busy, and have a hard time keeping up with their dynamic and frequently-changing meetings. Mobile CRM solutions provide comprehensive features for more effectively coordinating and managing their calendars.

Automated Order Processing

Sales reps often travel from one customer site to the next, with few stops into an office. Through mobile CRM software, they can automatically create and process, the sales orders they receive, to ensure rapid fulfilment – even if they’re not in the office.

Job Ticket Tracking

Field technicians rarely return to an office. They need to keep others informed of the work they’ve completed, and the status of the jobs they’ve been assigned. With mobile CRM, they can use their devices to enter the outcomes of their service calls into the centralised database, or track the status of other open tickets they’ve been involved in.

Data Synchronisation

In some locations, wireless connections are hard to establish. Yet, field workers may need to access and review a specific data set, or make changes or updates to information based on their recent activities. Mobile CRM allows users to work offline, and then automatically synchronises data once a connection has been re-established.

Flexible Work Environments

Although the key focus is on Mobile users the platform should also be flexible enough to manage scenarios such as home office access, part time staff etc. The expected flexibility of the modern work environment is an area that needs to be considered.


What to Look for When Choosing a Mobile CRM Solution

When selecting a mobile CRM solution, look out for the following functionality:

Access to all enterprise systems –

Some mobile CRM solutions simply extend the capabilities of customer relationship management systems to handheld devices. Will this be enough for your business or do mobile staffs need to interact with existing and potential clients in a broader way? Do staffs also need to check credit history in the Finance system or current outstanding product issues? The most beneficial mobile CRM solutions are those that offer access not only to information contained in a CRM application, but to any other source. The key is for you to review and understand what is needed and to develop a business case that provides a good return for your investment.


Mobile CRM presents a security challenge – data must be readily accessible in a fast and convenient way to a variety of users, and must also be fully protected from unauthorised access or theft. The same measures that you apply within a physical office environment needs to be extended out. If you are implementing a Cloud CRM solution then essentially everything is outside your physical control. However, security systems run by expert third parties may well be of a higher grade than those carried out by your generalist IT staff. At the end of the day your sensitive customer information is at risk and it is crucial to choose a mobile CRM solution that leverages the most advanced security techniques available. Look for one that uses multiple layers of user authentication, data encryption, and other leading-edge features.

Keeping up to date –

A lot goes on when a mobile worker is out of the office. An account is put on hold, or parts needed for an upcoming service call is unavailable. These events can impact client meetings, and therefore, mobile workers need to be notified as soon as they occur. Mobile CRM systems allow dynamic real-time alerts to be sent pre-defined users when specific business conditions arise. These can be via email, SMS, Chat or some other means. This ensures that all users, particularly those in customer facing parts of the business, have the information they need to deliver the best customer experience.

Tailor to your business –

Pushing out a company’s unique set of processes to each individual worker within an organisation has some challenges. A mobile CRM solution that offers some flexible end user customisation options will make this easier. This will allow each user to work in the way they are most comfortable by tailoring the solution to meet their needs.

Accessibility –

Consider how much accessibility your users need. Will access be provided only from company owned machines, or will a staff member be able to use their home PC? As your business grows you may want to offer staff more flexible hours and conditions and the Mobile CRM environment can help you execute these plans.


Whether you choose a Cloud or On-site CRM system and add a Mobile CRM capability there is a trade-off between the control, management, price and security of a solution. Understand these elements and identify the key areas that are important to your business.

The ‘right’ answer for your business is that you have confidence in the vendor and the implementation partner to help you achieve your goals.

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Date posted: 2014-12-15 | Comments(0)

What's Available?

There are a range of companies offering different CRM options.

For more details on these options see our pages on:

For advice on what you should consider when deciding on a CRM solution see our page ‘Which CRM Software is Best for You’.

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Date posted: 2014-12-15 | Comments(0)